Privacy Policy

At Crescent Coaching, we take your privacy seriously. This policy explains what personal information we collect, why we collect it, how we use it, and what your rights are.

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The personal information we collect:
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We may collect and process the following information:

• Your contact details – such as your name, phone number and email address – so we can respond to enquiries, arrange appointments or keep in touch about services we've agreed to provide.
• Session notes – brief notes about the work we do together, to help guide future sessions.
• Survey responses – if you choose to complete feedback or research surveys.
• Website data – including IP addresses and cookie information that helps us understand how people use our website.

How we get this information and why we use it

Most of the personal information we hold is provided directly by you. We use it for things like:

• Responding to your enquiries or requests
• Booking and managing your sessions
• Keeping records of our work together
• Improving our website and services through basic analytics
• Sending you updates or resources (if you’ve asked to receive them)

We do not share your personal information with third parties for marketing or advertising purposes.

If you’ve agreed to receive emails from us, you can unsubscribe at any time by clicking the link in the email or contacting us directly.

The legal basis for using your information

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases to use your data:

• Your consent – for example, when you ask to receive updates or fill in a feedback form.
• A contractual obligation – when we’re providing you with a service.
• A legal obligation – for things like financial record-keeping or safeguarding concerns.

You can withdraw your consent at any time by emailing felicity@crescent-coaching.co.uk.

How we store and protect your information

Your data is stored securely, either digitally in password-protected systems or in locked physical storage where needed.

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We only keep your personal data for as long as we need to. In most cases, that’s up to 7 years after our last session, in line with standard professional and legal guidance. After that, your data is securely deleted.

Your rights

You have rights under data protection law. These include:

• The right to access the personal data we hold about you
• The right to correct any information that’s inaccurate or incomplete
• The right to ask us to delete your data in certain circumstances
• The right to restrict or object to how your data is used
• The right to data portability, where applicable

There’s no charge for making a request, and we’ll respond within one month. To do this, email 

felicity@crescent-coaching.co.uk.

Links to other websites

Our website may contain links to other websites. Please be aware that this privacy policy only applies to Crescent Coaching. If you follow a link to another site, their privacy policy will apply.

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How to make a complaint

If you’re unhappy with how we’ve handled your data, please email us at felicity@crescent-coaching.co.uk and we’ll do our best to put things right.

If you’re still not satisfied, you can contact the UK’s data protection authority:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: https://www.ico.org.uk

Crescent Coaching Contact details:
Business Name: Crescent Coaching
Email: felicity@crescent-coaching.co.uk
Website: www.crescent-coaching.co.uk 

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This policy may be updated from time to time, so please check back if you want to stay up to date with how we handle your data.